Who are vulnerable customers and how can you learn to recognise their needs?

Customer Vulnerability

Customer vulnerability continues to be a priority for the FCA and is a key area of focus in their 2020/21 Business Plan.  With this in mind we look at how to raise awareness and understanding of this topic so that you can develop strategies that are appropriate for you, your business and most importantly your clients.

Identifying when clients are experiencing vulnerability is important, but is only part of the process.  Firms should be taking a proactive approach to ensure that their staff are able to identify, support and provide solutions for vulnerable clients.

As vulnerable customers initiatives gather momentum within the Industry, firms will need to keep a close eye on developments and create a robust vulnerable client strategy/policy.

Read our latest article in the January 2021 TC News and as this year, marks T-C News 25^th anniversary, they are providing free access for everyone.  Just click on the link below:

Click here and then click the magazine cover to access and download