5 most important things you want from us
Customer reviews and feedback are so important for our business. That’s why we make time to listen. Understanding what our customers expect when they sign up with Expert Pensions ensures that we continue to improve customer satisfaction and build a sustainable personal and business relationship with you.
So what are the top priorities?
☑️Solutions – In order to ensure that our team is meeting the needs of our customers, we have to provide solutions to your studying/cpd and business needs. We do this by listening, effective communication skills, having a solid understanding of the exams, expert knowledge of how to resolve studying dilemmas and the ability to resolve it quickly. This results in us meeting – and exceeding – the needs of our customers.
☑️First contact resolution – Customer’s expect that any queries are resolved by speaking to someone or being able to engage with our Expert tutors to get the answers to those all important studying questions. We study with you which means we are on hand to support, guide and motivate you towards success.
☑️Time – Time is money. With Expert Pensions you get a personal, friendly and speedy response to your queries together with a tailored learning pathway to exam success. This ensures you can manage your time effectively and efficiently.
☑️A personal experience – We get to know you, we study with you, we help you pass – this is our company ethos. We understand what it takes to help you pass. Not only do we have a training business but we also have an advice business. Not only do we have Experts who know, sit and understand these exams we also have learning & development professionals who understand how to help you develop the skills you need to pass. This allows us to tailor a personal and blended learning approach for all of your studying/cpd and business requirements.
☑️Enthusiasm : Our team has this in the bucket load. We get excited about providing amazing service and exceeding expectations. That’s why we believe in sharing top tips, exam insights and best practice.
When our customers come to us asking for help with their studies/CPD or bespoke training opportunities our first priority is to get them the right support, at the right time, at the right price. It’s all about doing more.
Contact us
Just ask. If there is something you think we can help with then click on the link below and get in touch:
