LP1 Life and Pensions Customer Operations

Course Overview

The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.

The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.

Programme details:

  • Exam guidance
  • End of module exam with instant feedback
  • Revisit content at anytime
  • Re-sit exam multiple times
  • CPD awarded
  • Ask the Instructor messaging system
  • Tracks learning progress throughout
  • 24 hour access to learning platform
  • 6 months access
Learning Outcome 1 Understand the life and pensions customer.
Learning Outcome 2 Understand the key functions within life and pensions customer operations.
Learning Outcome 3 Understand the importance of clear and accurate information in attracting and selling to customers.
Learning Outcome 4 Apply appropriate customer services principles, processes and techniques to customer communications.
Learning Outcome 5 Understand the difference between advice, guidance and information in a customer communication context.
Learning Outcome 6 Understand the importance of recording, managing and responding to customer feedback.
Learning Outcome 7 Understand the characteristics of effective teams.
LP1 Life and Pensions Customer Operations

Course Price: £69.00 + VAT

Access Duration: 6 months

How to Purchase

Important update – We were acquired by Redmill Advance in April 2023. This means we can offer you more courses, with more support, and a more secure infrastructure. As part of our offer some of our products will direct you to the Redmill Advance website to complete your purchase.

Order online via our secure platform. Pay via Credit/Debit card and receive instant access to your course! We accept the following cards:

£69 + VAT

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